Contact
Talk to us. We answer.
The desk is open around the clock, five days a week, in English, Portuguese and Spanish. Write to us, call the institutional line, or open the chat inside the platform — whichever suits you.
The support desk
Someone reads every message that comes in.
01 Write to us
Tell us what you need. We take it from there.
Desk open · 24/5
Send a message
Fill in what applies to you. Fields marked required are the ones we need in order to reply.
On the line
Four ways in. The same team behind all of them.
Or reach the desk directly
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Desk hours
24/5
From the Sunday night open to the Friday night close, the desk stays with the market.
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Chat in the platform
Signed-in clients
Sign in on desktop or WebTrader and the chat sits beside your charts. Same team, same answers.
02 Where we sit
Three desks, one orbit.
Coverage follows the trading day: one desk hands over to the next, so the market never meets a closed door.
Schematic, not a map. Positions are decorative.
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Illustrative address
[ CITY 01 ]
Financial District, Level 00
[ COUNTRY ] -
Illustrative address
[ CITY 02 ]
International Financial Centre, Unit 00
[ COUNTRY ] -
Illustrative address
[ CITY 03 ]
Business District, Av. 0000
[ COUNTRY ]
03 Institutional desk
Family offices, prop firms and anyone doing due diligence.
Larger mandates get their own line into the desk. Choose Partnerships and IB programme in the form above and the message is routed there instead of the general queue.
- A named contact. One person who knows the mandate, instead of a new ticket every week.
- Due diligence material. Order execution policy, conflicts of interest policy and how client money is segregated.
- Connectivity questions. FIX API, white-label arrangements and multi-account setups, answered by the people who run them.
- Partner and IB programme. Terms, reporting and onboarding for introducing brokers, reviewed case by case.
04 Common questions
Five things people ask before they write.
If the answer you need is not here, the form is a few scrolls up and someone will pick it up.
Three steps. Register with your details, confirm your identity with the KYC check, then fund the account. Most people finish on the same day and start trading straight after.
It depends on the tier you pick. Starter opens from US$ 200, Advanced from US$ 2,000, Professional from US$ 10,000, Elite from US$ 100,000 and Institutional from US$ 1,000,000.
Illustrative figure
This is a demonstration template, so the supervisor is shown as a placeholder: [ REGULATOR ]
A market regulator authorises the firm, sets capital and conduct rules, and keeps a public register anyone can check. Replace the placeholder with the real authority, licence number and jurisdiction, and confirm them against that register before publishing.
Money goes back the way it came in — same card, same wallet, same bank account — because that is the safest route. Cards and e-wallets usually land in minutes; bank transfers take one to three business days. We charge nothing to withdraw, but third parties may, and timings vary by jurisdiction.
One platform in two versions. The desktop build runs on Windows, macOS and Linux and adds algotrading, backtesting and multiple accounts at once. WebTrader needs no install and opens in any browser. Same account, same prices, same execution.
05 Before you publish
Every contact on this page is a placeholder.
Addresses, city names, the email address and the phone number exist to show the layout. They are not real, and the form sends nothing anywhere.
Replace the placeholders in the .env file (site.* keys) with the real entity, supervisor, offices and contact details before this template goes live.